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Management Services

Elevating financial return, operational excellence, census and growth.

To take your senior living community to the next level, it pays to have a partner with unmatched experience – an ally you can rely on for help with everything from improving operations and financial return to providing unmatched sales support, human resource and payroll solutions, clinical reimbursement and regulatory compliance.

Plymouth Management Services is more than a consulting group. We are a trusted team of industry experts who work closely with you to prioritize and successfully manage your most pressing challenges.

Drawing on 80+ years of excellence serving seniors, we offer a full complement of outstanding and affordable services that help nonprofit senior living communities achieve excellence and maximize success. No matter what the project, we are your “boots on the ground” ally that champions you every step of the way.

PPMS’s senior leadership team provides expert help with:

  • MDS staffing processes and quality measures
  • Clinical reimbursement
  • Financial services
  • Strategic planning and growth
  • Human resources and payroll management
  • Operations support
  • Clinical/regulatory services
  • Census development
  • Sales support
  • Market research
  • New construction
  • Engineering, architecture and interior design
  • Strategic marketing

Plymouth Management Services Offerings

With our in-depth expertise in Minimum Data Sets (MDS), Plymouth Management Services is a dedicated ally who works with you to optimize your MDS processes and quality measures, improve data accuracy and allocate your resources more effectively. Our expert services include:

  • Interim MDS nursing services – on-site and remote
  • Clinical reimbursement
  • Five-star improvement
  • Systems and program development
  • Risk management
  • Nursing department assessment
  • Electronic health record management

Improving your bottom line is our mission. Our financial team offers a wide range of back-office support, including:

  • Accounts payable and accounts receivable services
  • Expense review and recommendations for reduction
  • Incidental charge reviews
  • Review of purchasing contracts
  • PAR level establishment
  • Review of formularies in clinical areas

Is your organization ready for positive change? Our team of experts can help you map out a solid strategic plan and connect with the resources to successfully grow, reposition and revitalize your community with an array of services including:

  • Market studies to measure perceptions, beliefs and lifestyle preferences of potential new customers
  • Communication strategies to achieve “buy in” from key stakeholders
  • Philanthropy strategies to support your vision and goals
  • Meeting financial targets through growth
  • Cultivating the right partnerships in new construction, architecture, engineering and interior design

We offer the expertise and guidance needed to help your Human Resources team attract, train and manage people who will contribute to the success of your community. We provide:

  • Human resources support – on-site or remote
  • Staffing solutions
  • Workforce management
  • Career coaching
  • Succession planning strategies
  • Interview assistance
  • Comprehensive payroll services

Achieving operational excellence begins with taking a hard look at your culture and workflow, then assessing where any changes may be needed. Together, we’ll evaluate:

  • Organizational culture
  • Operational workflows
  • On-site leadership effectiveness

Achieving clinical and regulatory compliance is essential to your retirement community’s success in Assisted Living and Skilled Nursing. We’ll guide you through the often-complex landscape and help with:

  • Quality process reviews
  • Informal dispute resolution written plans
  • Plans of correction
  • On-site guidance during annual, infection-control, complaint and life-safety surveys
  • Policy and procedure development
  • QAPI review and recommendations
  • Licensing assistance, bed/apartment count changes and certification changes

Nothing is more vital to the business success of your community than a steady and sustainable number of residents. We will assist with the development of your census by providing support services including:

  • Management and recommendations for your Customer Relationship Management (CRM) program
  • Improvement of collateral, website and digital marketing
  • Model apartment staging
  • Event development and execution
  • Professional outreach services

Interested in Learning More? Let’s Talk!

Put our 80 years of experience and unparalleled expertise to work for your community. For a free consultation, simply fill out the form below or contact Michelle Hart-Carlson, VP of Operations, at (708) 796-8500 or