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Management Services

Achieve excellence in senior living with our management services.

In designing outstanding senior living operations, it pays to have a partner with unmatched experience—a partner you can rely on for help with everything from sales and marketing to staffing solutions, operations and regulatory compliance.

We created Plymouth Place™ Management Services to offer the benefit of our comprehensive experience as a service to other senior living communities, helping them to improve operational efficiencies, increase census, and achieve growth objectives.

We are more than consultants. We will partner with you to prioritize and tackle any and all challenges you face. We share your values and, using the lessons we’ve learned in our more than 75 years of serving seniors, our diverse and experienced team members will help you achieve excellence in the management of your retirement community.


Achieving clinical and regulatory compliance is essential to your retirement community’s success in Assisted Living and Skilled Nursing. We’ll guide you through the often-complex landscape and help with:

  • Quality Process Review
  • Informal Dispute Resolution written plans
  • Plans of Correction
  • On-site guidance during annual, infection-control, complaint and life-safety surveys
  • Policy and procedure development
  • QAPI review and recommendations
  • Licensing assistance, bed/apartment count changes, and certification changes

People Operations

Your team members make all the difference in your residents’ experience. That’s why we offer assistance for Human Resources teams, to help you attract, train and manage people who will contribute to the success of your community. We provide:

  • Human Resources support on-site or remote
  • Staffing solutions
  • Workforce management
  • Career coaching
  • Succession planning strategies
  • Interview assistance
  • Comprehensive payroll services


Achieving operational excellence begins with taking a hard look at your culture and workflow, then assessing where any changes may be needed. Together, we’ll evaluate:

  • Organizational culture
  • Operational workflows
  • On-site leadership effectiveness

Financial Services

Improving your bottom line is our mission. Our financial team offers a wide range of back-office support, including:

  • Accounts payable and accounts receivable services
  • Expense review and recommendations for reduction
  • Incidental charge reviews
  • Review of purchasing contracts
  • PAR level establishment
  • Review of formularies in clinical areas

Census & Sales

Nothing is more vital to the business success of your community than a steady and sustainable number of residents. We will assist with the development of your census by providing support services such as:

  • Management and recommendations for your Customer Relationship Management (CRM) program
  • Improvement of collateral, website and digital marketing
  • Model apartment staging
  • Event development and execution
  • Professional outreach services

Borrow from our 75 years of experience. For a free consultation, please contact Michelle Hart-Carlson at or fill out the form below.